What are the payment methods available?
All payments for online orders are made through Stripe, an online payment platform that accepts all major debit and credit cards (Visa, Mastercard and American Express).
How will the charge appear on my credit card statement?
The charge will appear on your statement as “Cathay Photo”.
Which currency will be charged on my card?
All transactions are charged in Singapore Dollar only.
Is my credit card information safe?
Yes, you can rest assured that your credit card information is safe in the hands of our payment processing partner, Stripe.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry.
When will I be charged for my order?
You will be charged immediately after you have confirmed the purchase.
Do I have to pay a deposit for pre-order?
We require full payment in advance for pre-order, unless otherwise stated. It gives you priority in order fulfilment when the product is available. Your advance payment is non-refundable unless we are unable to fulfil your pre-order due to limited supply from the manufacturer.
If I decide to cancel my order, will I get a full refund on the amount paid?
If you change your mind about your order, you can submit a request for refund to us. Once the request has been approved, we will process the refund of the total purchase amount, less Stripe's administrative charges*.
Please refer to our Return and Exchange Policy for full details of our return process.
*Stripe charges an administrative fee of 3.4% + S$0.50 for every successful card charge, and in cases of refunds to customers, Stripe does not return this fee. You can read about this here.
Do you charge GST?
Cathay Photo is a GST-registered business in Singapore therefore GST is applicable on all sales of goods and services made in Singapore.
Cathay Photo offers GST refund for tourists in Singapore. Please refer to Eligibility for the Tourist Refund Scheme for more information.